Customer Feedback | ICP Networks

Please let us know your name and your email address?

1) Overall how satisfied are you with ICP Networks?
1 = very dissatisfied | 5 = very satisfied

1

2

3

4

5

2) Would you please rate our communications in terms of...
1 = very dissatisfied | 5 = very satisfied

a) responsiveness

1

2

3

4

5

b) professionalism

1

2

3

4

5

c) friendliness

1

2

3

4

5

3) How do you prefer to receive a quotation i.e. telephone, e-mail or formal quote?

4) When receiving and opening our products, how well do we meet your expectations?
1 = very dissatisfied | 5 = very satisfied

1

2

3

4

5

5) How could we have done better?

6) Regarding the delivery of the products...

a) were the correct products delivered?

yes

no

n/k

n/a

b) were the products received on time?

yes

no

n/k

n/a

c) were the products correctly and safely packaged?

yes

no

n/k

n/a

d) did the products come with the necessary accessories?

yes

no

n/k

n/a

e) were you satisfied with the courier?

yes

no

n/k

n/a

f) if required, were you given a Tracking Number?

yes

no

n/k

n/a

7) If you answered "No" or "Dissatisfied" to any of the questions above, please explain so we can investigate the matter further?

8) We would love to work with you again… If there is anything we can do better to ensure this, please let us know below.

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