Arc Speech Attendant - Speech recognition

ARC Solutions from ICP Ltd.

An 'operator in a box' solution utilising speech recognition to transfer calls using a database

When your operators are busy, who takes the call ? What if you want to provide a 24-7-365 call answering service but the manpower costs alone make it prohibitive ? Speech Attendant offers the solution. An operator that doesn't get tired, can take thousands of calls in a consistent manner, and always remembers everyone's number.

Ideal for companies who have large numbers of internal calls to the operator, and particularly effective when integrated with Arc Console and Call Reporting. Typical users enjoy the following business benefits

Reduced operator fatigue
Reduced call wait time
Extended customer service hours
Ability to service peak traffic better

Key Features

Answer calls 24-7-365
Reduce excessive internal calls to the operator
Ensure peak hour calls are dealt with promptly
Supports large directory requirements up to 15,000 entries per server
Multi-language packs support major European languages on one server
Reliability greater than a human

Arc Speech Attendant - Speech recognition

An 'operator in a box' solution utilising speech recognition to transfer calls using a database

Key Features

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