TotalInfo - Corporate directories. ARC Solutions voice applications from ICP Networks

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TotalInfo - Corporate directories

• Home
• Attendant Consoles
• Call Reporting
• Corporate Directories
• Speech Transcription
• Speech Recognition
• Application Gateway
• SME Attendant Console
• Inbound Call Routing

TotalInfo is an integrated solution for companies who

• Spend too long trying to keep disparate internal databases up to date
• Wish to resolve unneccessary staff behaviour such as excessive internal calls to the operator
• Wish to extend company information out to remote or home workers to increase efficiency
• Wish to dramatically reduce costs associated with paper based directories

TotalInfo is available for Cisco IP phones, Symbian, Smartphone or PocketPC devices and has typically been deployed as part of the integrated Accord suite.

Key Features

•  Ensure correct directory information is available to all staff at all times
•  Save administration time and effort by integrating several databases together
•  Control users' access to data as appropriate - using 'views'.
•  With Integrated Operator Centre (iOC) reduce internal calls to the operator
•  Integrate with existing third party systems

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International Computer Purchasing Ltd. (ICP) for ARC TotalInfo - Corporate directories.