Arc Enterprise Console

ARC Solutions from ICP Ltd.

The most popular operator console application for Cisco Call Manager

In use in many hundreds of sites in EMEA, Arc Console offers a mature, proven user interface with great database support and simple to use keyboard control. It supports one or many operator positions and copes easily with large corporate directories or multi-tenanting situations.

This solution is particularly valued by businesses when integrated with Call Reporting and Speech Attendant solutions from Arc Solutions. Benefits:

Reduced training costs/duration
Increased call throughput
Reduced call wait time
Dramatically improved customer service

Key Features

Enhanced telephony features normally associated with traditional PBXs
Full busy lamp display, hold with notes, call park and speed dials provided
Comprehensive screen layout offers all information required at-a-glance
Professional printed keyboard allows all functions to be quickly accesses
Call queuing engine with prioritisation, override, overflow and night service
Speed search on up to 256 custom fields and through thousands of users
Pre-operator automated attendant with menus and in queue messaging
Ideal for multi-site or multi-tenant situations

Arc Enterprise Console

The most popular operator console application for Cisco Call Manager

Key Features

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